Client service...optimized

This what it feels like to be on the receiving end of phenomenal client service.

A couple of weeks ago I had a great conversation with someone in my network. We spent time getting to know each other’s background and story, and why we are so passionate about what we do. We talked about similar experiences in our industry and mutual connections. I left the conversation feeling energized and inspired.

As good networking usually goes, we both agreed to reconnect in the near future to talk about opportunities to collaborate and better ways to support our clients.

Then I received the most personalized, tailored card I have ever gotten from @jeremyblubaugh, founder of Coinflip Marketing. It was creative, made me feel good (he put my photo on the cover of the WSJ!) and included a map of my business location.

This was all about ME. Jeremy didn’t lead with his brand but acknowledged my brand.

We all feel good when we believe someone has “heard” us, truly listed to understand who we are, our passions and what is important to us. When they show they care.

Elevate your engagement with clients. This is how you will be remembered, and what will drive advocacy.

And if you need some ideas…. I have the perfect company that can help you with that! @coinflipmarketing